Help

I’ve been invited to a game, but I’m not seeing an invitation in my inbox.

Our emails could be getting filtered out of your inbox. Make sure to search for the word ‘Telephenesis’ and to check your other inboxes (promotions, social, spam). If you have multiple email addresses, confirm with the game host which one he used when setting up a game. If you’ve already registered an account with Telephenesis, you can visit telephenesis.io/mygames, login and see any new game invites.

I was invited to a game but it says my ‘Invitation is no longer valid’.

In order to play, you need to accept your game’s invitation before the game starts. If you’re seeing an ‘Invitation Expired’ error message it means the game has already started. Once a game starts, there’s currently no way to add additional players. That said, it’s very easy to start a new game. Anyone can do it in a few minutes.

Who owns these songs? What is the IP around the music released?

We don’t claim any ownership. Everything is released non-commercially under a creative commons license. See our Terms Page for more details.

I’m hosting a game - do I need to email anybody?

The game will automatically email everyone you’ve chosen to play, sending them invites, reminders, links to play, and the final results of the game. That said, we recommend that you send a short email to everyone you’ve invited, letting them know about the game and encouraging them to play.

Why does my round have 1 hour less than the amount of time promised by the game? Is there some mistake?

No mistake. You have the full amount of time the game promises. There are 2 deadlines. The first deadline is an hour before your round expires, and is when you should aim to be finished uploading your piece. If you miss it, you’ll receive an email alerting you that your time is running out, giving you the second and final deadline time. Your audio file must be processed and fully uploaded before the final deadline!

I’m still having trouble resolving my issue - logging in, resetting password, uploading, etc.

If you’ve tried contacting the game host and are still having trouble, you may try contacting the Telephenesis admin. Please be patient when making your request.